FAQs
Common questions about HeroGuide. Cannot find an answer? Reach us via Contact.
1How does HeroGuide work?
Post your trip for free in a minute. Verified local guides at your destination send you quotes — compare prices and reviews, then pick the one you like best.
2Is it free to post a request?
No. Posting a trip and receiving quotes is completely free — you only pay for the service of the guide you choose.
3How are guides verified?
Every guide completes identity verification before they can quote. You can see each guide's rating and traveler reviews before you decide.
4What services can I book?
Car charter, airport and station transfers, local tour guides, interpreters, plus booking and errand services — all in one place.
5How do I pay?
Payments are processed securely online. Funds are handled according to the order terms — easy and transparent.
6Will my guide speak my language?
Many guides speak English and other languages. You can filter guides and message them before booking to confirm.
7What is your cancellation & refund policy?
Please see our Refund Policy page. Any deposit is refundable according to the stated terms — the earlier you cancel, the smaller the fee.
8How do I contact support?
Reach us anytime via the Contact page or email contact@dijiexia.com — we usually reply within 24 hours.
FAQs cover posting, payments, cancellations and support. If your case is missing, leave a message or WhatsApp the scenario and we will point you to the next step.
Cancellations and contact unlock follow order rules—act early and keep records. Match language via hubs or bid notes; if still unsure, tell support the scenario.
How to post a bid · Browse local guides · Guides by language · Contact us
FAQs
1Can I cancel?
Follow the order timeline and refund policy; act early and keep chat records.
2When do I get contact details?
After booking unlock rules are met, contacts appear on the order; before that they stay masked.
3Which languages?
Browse language hubs or state the language in your bid notes.
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